Refund Policy
1. Overview
Hermonio LLC is committed to transparency and fairness in all financial transactions. This Refund Policy outlines the conditions under which deposits and payments may be refunded, the applicable timelines, and the process for submitting a refund request. By completing a booking and paying a deposit, you confirm that you have read and agreed to this policy.
2. Deposit Structure
All service bookings require a deposit at the time of reservation. The deposit amount is shown during the checkout process prior to payment. The deposit is applied toward your total service cost.
- Deposits are collected to secure your installation slot and cover the initial cost of materials allocation and scheduling.
- The remaining balance is collected upon completion of services, before vehicle release.
3. Refund Eligibility Conditions
Refunds are evaluated based on the circumstances of the request. The following conditions determine eligibility:
3a. Full Refund
You are eligible for a full refund of your deposit if:
- You cancel more than 7 calendar days before your scheduled installation date.
- Hermonio LLC is unable to fulfill the booked service due to operational reasons (e.g., facility unavailability, material shortage, or vehicle ineligibility confirmed after payment).
- A duplicate payment was made in error (verified by our payment processor).
3b. Partial Refund
You are eligible for a 50% refund of your deposit if:
- You cancel between 3 and 7 calendar days before your scheduled installation date.
3c. No Refund
No refund will be issued in the following circumstances:
- Cancellation less than 72 hours (3 days) before the scheduled installation date.
- No-show without prior notification.
- The client's vehicle does not meet the specifications provided at booking (e.g., undisclosed aftermarket modifications that prevent installation).
- Work has already commenced on the vehicle.
- Refund requests submitted more than 14 days after the original payment date.
4. Refund Request Timeline
All refund requests must be submitted:
- Within 14 days of the original payment date, and
- Before your scheduled installation date (where applicable).
Requests submitted after the 14-day window will not be accepted except in cases of verifiable error by Hermonio LLC.
5. How to Request a Refund
To initiate a refund, follow these steps:
- Email us at refunds@hermoniollc.com with the subject line: "Refund Request — [Your Name] — [Booking Date]".
- Include in the body of your email:
- Full name and email address used at booking.
- Booking confirmation number or payment receipt.
- Reason for the refund request.
- Vehicle make, model, and scheduled installation date.
- Confirmation: we will acknowledge receipt of your request within 2 business days.
- Decision: refund decisions will be communicated within 5 business days of receipt.
- Processing: approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card issuer.
6. Payment Disputes & Chargebacks
We strongly encourage you to contact us directly before initiating a chargeback or dispute with your bank. Chargebacks filed while an active refund request is being processed may result in suspension of future service eligibility and additional fees levied by our payment processor. We are committed to resolving all issues promptly and fairly through direct communication.
7. Non-Refundable Items
The following charges are strictly non-refundable under all circumstances:
- Payment processing fees charged by Stripe.
- Any amount paid after services have been rendered.
- Administrative fees deducted from eligible refunds per Section 3.
8. Changes to This Policy
Hermonio LLC reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. The policy in effect at the time of your booking will govern any refund request related to that booking.
9. Contact
For refund inquiries, contact us at:
Email: refunds@hermoniollc.com
Business hours: Monday–Friday, 9:00 AM – 5:00 PM PT