Privacy Policy

1. Introduction

Hermonio LLC ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services or visit our website. By using our services, you agree to the terms described below.

2. Information We Collect

We may collect the following categories of personal information:

• Identification data: your name, email address, and phone number provided when making a booking or inquiry.
• Vehicle information: make, model, and year of the vehicle submitted through our quote or scheduling forms.
• Payment information: billing details processed securely by our payment provider (Stripe). We do not store your full card number on our servers.
• Usage data: IP address, browser type, pages visited, and time spent on our site, collected automatically through standard web server logs and analytics tools.

3. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies may include:

• Essential cookies: required for the basic functioning of our website (e.g., session management).
• Analytics cookies: help us understand how visitors interact with our site. This data is aggregated and anonymous.
• Preference cookies: remember your choices (such as language or location) for a better experience.

You may disable cookies through your browser settings; however, some features of our site may not function properly as a result.

4. How We Use Your Data

We use the information we collect to:

• Process and confirm service bookings and deposits.
• Communicate with you about your order, scheduling, and installation status.
• Send transactional notifications (order confirmations, receipts, reminders).
• Improve our services, website functionality, and customer experience.
• Comply with applicable legal obligations and prevent fraudulent activity.

We do not sell your personal information to third parties.

5. Third-Party Disclosure

We share your information only with trusted service providers necessary to deliver our services:

• Stripe, Inc. — payment processing. Your payment data is transmitted directly to Stripe under their Privacy Policy. Stripe is PCI-DSS Level 1 certified.
• Telegram Messenger — we use Telegram to send internal order notifications to our staff. Customer data (email, amount, vehicle model) may be transmitted to Telegram servers solely for this operational purpose. Telegram's Privacy Policy applies.

We do not share your data with advertisers or data brokers.

6. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: request a copy of the personal data we hold about you.
• Right to Rectification: request correction of inaccurate or incomplete information.
• Right to Erasure ("Right to be Forgotten"): request deletion of your personal data, subject to legal retention obligations.
• Right to Restriction: request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: receive your data in a structured, commonly-used, machine-readable format.
• Right to Opt-Out (CCPA): California residents may opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at legal@hermoniollc.com. We will respond within 30 days.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Booking records are typically retained for 5 years for tax and legal compliance.

8. Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. All data in transit is encrypted via TLS. However, no transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated by updating the effective date above and, where appropriate, by email notification. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact

For privacy-related inquiries, contact Hermonio LLC at:
Email: legal@hermoniollc.com